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terms and conditions

CONDITIONS OF SALE

This section contains the general terms and conditions of sale in accordance with the law. These conditions are to be considered valid until they are modified or integrated by Apinfiore Srl. The updated version of the general conditions is the one published on the site, any changes will become effective from the date of publication on the site. Browsing the site and / or purchasing products implies acceptance of the following terms and conditions.

PRICES

All the prices of the Products published on apinfiore.com are expressed in Euros and are inclusive of VAT. They do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer.

Apinfiore Srl reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to the user will be the one indicated on the Site at the time the order is placed and that any variations (increase or decrease) subsequent to the transmission of the same, except for increases imposed by law in relation to taxes, fees and duties.

In the event that a Product is offered on the Site at a discounted price, the full reference price against which the discount is calculated will be indicated in the Product Sheet.

WARRANTIES AND WITHDRAWAL

Purchases made on the apinfiore.com site are governed by the Italian law on mail order and distance sales. If you have made a mistake in your order and you have received an item you did not want, or you are not satisfied with the purchase made, you have 14 working days from the delivery date to exercise the right of withdrawal, or the possibility of returning the product and be reimbursed for the cost of the products purchased, net of delivery and cash on delivery costs (where applicable)

You can exercise the withdrawal in several ways:

  • By registered letter with acknowledgment of receipt sent to the following address: Apinfiore Srl Via Norway, 56021 Cascina - PISA, Italy.
  • If you have a certified e-mail account (PEC), just write to: apinfioresrl@lamiapec.it

As required by current legislation, emails sent from a PEC account have the value of registered mail.

With an email to the email address: commerciale@apinfiore.com provided that the notice of withdrawal is confirmed by registered letter with acknowledgment of receipt within the following 48 hours and to this end the date and time indicated on the postmark.

The products must be returned perfectly intact and properly packaged, in their original packaging, accompanied by any accessories.

The package must be packaged with care for the return (in the presence of fragile objects it is advisable to insert newspaper or other protective material) and insert inside the copy of the invoice received. The return is charged to the customer.

Apinfiore Srl, once the goods have been received, will inspect them and proceed with the refund within 14 days in case there are no problems with the returned products. If the products are damaged during transport and the returned items no longer comply with the sale itself, no refund will be issued.

For supplements and Cosmetics: the right of withdrawal cannot be exercised on all products that risk deteriorating or expiring rapidly - this category includes both food-based products and cosmetics, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.

Please send the products to the following address: Apinfiore Srl Via Norway, 56021 Cascina - PISA, Italy.

DAMAGED PRODUCTS

In case of receipt of damaged goods, the customer must communicate the problem found within and no later than 5 working days by sending an email to commerciale@apinfiore.com, quoting in the subject of the email "damaged items and the reference order number " 

If you receive a damaged item, you must keep the original box and packaging taking care to photograph the damaged items correctly.

If a damaged package is received by the courier, the customer must sign with reserve, or refuse the package by communicating the problem encountered to the address commerciale@apinfiore.com.

DISCLAIMER OF LIABILITY

Any information or news provided on this site, in particular any information or news relating to health conditions, medical and / or preventive treatments, drugs, diseases or disorders is presented purely as an indication and general and with the sole informative objective to guide the user to a correct and conscious choice.

The use of the products and the assumption of them is therefore under the sole responsibility of the customer.

This site does not provide medical advice and does not in any way replace the advice of the attending physician.

In the presence of pathologies, it is necessary to consult your doctor before purchasing and / or using and / or taking the products purchased on the site. To this end, it is the customer's responsibility to carefully check the label of the products purchased for the possible presence of allergens and to verify their compatibility with their health conditions.

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